Tuesday, February 5, 2013
Install the Customer Review Button
Customer reviews are an essential part of business. They have become part of everyday life for consumers. Through online reviews, it seems that consumers aren’t afraid to tell you how they really feel. In our experience, it seems that people really do want to say nice things when their interaction with a business has been positive.
Your BBB offers online Customer Reviews. These reviews appear on your BBB Business Review and offer consumers a chance to publicly acknowledge you for a job well done. So far, more than 450,000 customer reviews have been published for accredited and non-accredited businesses.
As an Accredited Business, you can add the Customer Review button to your website. When customers click the button, it will take them directly to the customer review form, where they can leave feedback about their experience with your business.
BBB takes the time to verify all reviews before they are posted. We want to ensure that the individual posting a review is indeed a customer and that a transaction did take place.
And remember, you can also order free Customer Review cards to encourage feedback from your customers!