The study, “Believe It or Not: A BBB Study of the Perceptions of Advertising by Consumers and Business,” is based largely on surveys of 1,360 consumers and 442 businesses.
Consumers were asked what the most and least trusted media were for advertising. The two results were combined to create a “trust factor.” With a rating of a positive 17 percent, they ranked company websites well ahead of such common media as mainline newspapers, television and radio.
Businesses were asked to indicate their most effective medium for advertising. A third of respondents said their own websites were the most effective, and company websites led the list of where businesses spend their most advertising dollars.
Businesses also ranked search engine optimization (SEO) high in both dollars spent and effectiveness. The study recommends “that businesses that have not done so explore the opportunities available through search engine optimization and search engine marketing.”
Eight-five percent of consumers responding to the survey said they use an Internet search engine to find a company with which to do business, according to the study.
To view the complete study please go to http://stlouis.bbb.org/Storage/142/Documents/ADStudy.pdf.