The trust that's established between a customer and a business is not only the foundation for a successful business transaction, but makes for an overall healthy business relationship. When it comes to your customers, is trust earned or do you Start With Trust®?
We believe you Start With Trust® when you begin doing business with consumers. As they learn more about your business, they will see things like your commitment to standards, such as the BBB Code of Business Practices and your customer service skills. Their trust in your business is like a sliding scale; it can go up or down depending on the situation. If they are impressed with your product or service, hopefully their trust grows and will turn from consumers into your customers.
Do you agree?